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Need Help?

Have questions or need assistance with the SASOM Partners API? Reach out to our team.

Email Support

Send us an email at support@sasom.co.th

Please include:

  • Your business name and the email on your SASOM seller account
  • The endpoint and HTTP method you called
  • The request body, with prices and order IDs intact
  • The HTTP status code and the full response body
  • The time of the request, in UTC

Never send your API key or API secret — not by email, not in a screenshot, not in a log excerpt. We can identify your account from your business name. If a secret has been exposed, say so in the subject line and we will rotate it; note that revocation takes up to 5 minutes to take effect.

Redact the Authorization header from anything you paste, and do not include shipping-label URLs — they grant access to buyer personal data.

Response Time

We typically respond within 1-2 business days.

For a suspected credential exposure, put "credential exposed" in the subject line — those are handled ahead of the queue.